Standards

Committed to higher standards.

At National Assistance, high standards underpin everything we do. From the way we operate to the way we manage our repair network, we’re committed to delivering safe, consistent and high-quality repair outcomes.

Data-Led Decisions

Using trusted data and insight to support every repair decision.

Transparency & Accountability

Providing clear reporting, measurable performance and complete visibility.

Right First Time

Championing safe, high-quality repairs with a focus on getting it right the first time.

Continuous Improvement

Regularly reviewing performance, sharing insight and driving ongoing improvement.

Technology-Enabled Services

Combining operational expertise with the Nova ecosystem to support smarter repair management.

Recognised Standards & Certifications

Repair partner standards.

Every repair partner within our network is expected to meet clearly defined standards for quality, capability and performance. Our standards help ensure every repair is completed safely, consistently and with the customer experience at the forefront.

Quality

Repairs completed using recognised industry standards and manufacturer-approved methods where applicable.

Capability

The skills, equipment and expertise to repair today's increasingly complex vehicles.

Customer experience

Professional communication and a consistent customer journey from start to finish.

Performance

Ongoing measurement against agreed KPIs including quality, cycle time and customer satisfaction.

Compliance

Meeting National Assistance's operational, environmental and governance requirements.

Raising standards together.

Delivering exceptional repair outcomes is a shared responsibility.

By setting clear expectations, measuring performance and supporting continuous improvement, we work alongside our repair partners to raise standards across the entire repair journey.