THE CLAIM YOU DO NOT CONTROL

Third party damage is where cost runs away quietly.

Damage claims presented by the other side arrive with someone else’s repairer, someone else’s estimate and someone else’s timetable. Reviewing them properly, and offering a better route where we can, is what keeps the cost where it should be.

Assess

Damage estimates and invoices are reviewed against engineering standards.

Challenge

Unsupported or excessive items are identified and queried.

Settle

A fair settlement is agreed and discharged in writing, so the same head of loss cannot be presented again.

VEHICLES, PROPERTY AND EVERYTHING IN BETWEEN

Not every third-party claim involves a car.

Incidents damage gates, walls, bollards, street furniture, shopfronts and vehicles. We handle the full range and apply the same discipline to a damaged barrier as to a damaged vehicle.

Notification

The third-party claim is received or identified.

Investigation

Liability is established from accident data and telematics, not assertion.

Engineering

Estimates are reviewed by qualified desktop engineers.

Settlement

The claim is negotiated and closed.

DISCIPLINE APPLIED CONSISTENTLY

Where the control comes from.

Quantum

Estimates tested against realistic repair times and rates.

Betterment

Pre-existing and unrelated damage identified and excluded.

Repair Route

A network repair offered wherever the third party is willing.

Evidence

Photographs, reports and records held together in one place.

Every pound settled should be a pound genuinely owed.

The full file, including engineering reports and correspondence, sits in one place, so settlement decisions rest on evidence rather than pressure. Because engineering and settlement run on the same file, every figure we agree can be traced back to the report behind it.

Controlled spend

Settlements based on tested figures.

Faster closure

Fewer claims sitting open while information is chased.

Consistent approach

The same standards applied across every claim.

Clear audit trail

Decisions recorded and defensible.

Handling the other side of the claim properly.