THE HANDOFFS ARE WHERE CLAIMS GO WRONG

One claim should not mean four providers.

When repair, total loss, hire and recovery sit with different suppliers, the gaps between them are where cost and time are lost, and where the driver stops knowing who to call. Running the whole claim on one file removes the handoffs rather than managing them.

Validate

Cover is confirmed, and indemnity is assessed against the policy.

Coordinate

Repair, total loss and mobility are arranged and managed throughout.

Close

Excess is collected, the file is reconciled and the claim is settled

A CLAIMS DESK WITHOUT THE DESK

Outsourced handling, without losing sight of anything.

Clients hand over the administration, not the visibility. Structured reporting shows the position on every claim, and the driver experience stays consistent because the same team holds the claim from notification to closure.

Initiation

The claim is raised at notification and validated against the policy.

Assessment

Cover, indemnity and liability are established.

Management

Repair, total loss, mobility and recovery run in parallel.

Settlement

Excess is collected, the ledger is reconciled and the file is closed.

WHAT ONE FILE MAKES POSSIBLE

Where single ownership pays off.

Cover

Policy validation and indemnity decisions taken at the outset.

Coordination

Repair, hire, engineering and total loss run from one place.

Excess

Excess calculated and collected before the vehicle is returned.

Reporting

The live position on every claim, without having to ask for it.

A consistent journey is what drivers remember.

Because repair, total loss, hire, excess and closure sit on a single claim file, nothing is repeated to the driver, and nothing falls between providers. The same file feeds the client’s finance systems at closure, so reconciliation is not a separate exercise.

Lower handling cost

One provider instead of several.

Shorter claim life

No waiting at handover points.

Better driver experience

One contact and one consistent journey.

Cleaner reconciliation

Ledger and data transferred at closure.

The whole claim, on one file, from one team.