Published by Nationalon,National's Sustainability,Updated on
Sustainability
Better decisions.
More sustainable outcomes.
Sustainability isn’t a standalone initiative, it’s built into the way we work. By improving how repairs are assessed, allocated and completed, we help reduce waste, improve efficiency and support better environmental outcomes across the repair journey.
Sustainability starts with better repair decisions.
We’ll guide you through each stage of the repair journey and keep you updated along the way. Your repair journey may vary slightly depending on your insurer, fleet provider, or repairer, but the steps below outline what typically happens next.
01
Repair over replace
Reducing unnecessary replacement by repairing components wherever it's safe and appropriate.
02
Green parts integration
Supporting responsible parts sourcing to reduce environmental impact without compromising repair quality.
03
Smarter decisions
Using data and technology to improve repair allocation, reduce unnecessary journeys and increase operational efficiency.
raising standards
Building a future-ready network.
Sustainability also depends on raising standards across the wider repair network. We work closely with our repair partners to support future-ready capabilities, recognised standards and continuous improvement that strengthen the repair ecosystem.
Supporting repairers with the specialist equipment, training and expertise needed to meet the growing demand for electric vehicle repairs.
Energy Efficiency Pathway (EEP)
Site-level support.
National Assistance’s EEP is a practical, site-level support programme that helps repairers cut energy costs, reduce consumption, and lower emissions through simple, prioritised actions. It is not a new standard or accreditation, and is a unique measurement developed by National.
It has been built for the shape of our network – single site independently funded repairers – so the support is hands-on and practical, not another admin burden.
Recognised Standards & Accreditation
Continuous improvement.
Working with our repair partners to promote recognised industry standards, encourage best practice and support continuous improvement across the repair network.
National Assistance’s EEP is a practical, site-level support programme that helps repairers cut energy costs, reduce consumption, and lower emissions through simple, prioritised actions. It is not a new standard or accreditation, and is a unique measurement developed by National.
It has been built for the shape of our network – single site independently funded repairers – so the support is hands-on and practical, not another admin burden.
Working with our repair partners to promote recognised industry standards, encourage best practice and support continuous improvement across the repair network.
Network Standards
BS10125
ARIES
Building more sustainable repair outcomes.
By combining network performance data with the expertise of our team, we help identify opportunities, support continuous improvement and strengthen network performance over time.
Embedding responsible repair practices through repair-over-replace methodologies, green parts integration and technology-led decision making.
Raising Standards02
Supporting our repair network through initiatives such as the Energy Efficiency Pathway, recognised accreditations and future-ready repair capabilities.
Driving Long-Term Progress03
Continuing to invest in technology, innovation and continuous improvement to create a more efficient, resilient and sustainable repair industry.
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