SPEED IS THE WHOLE STRATEGY

The window for intervention is measured in hours.

Once a third party has been signed up elsewhere, the cost of that claim rises sharply and the chance to control it has gone. Intervention works when contact is made early, the offer is genuinely attractive, and the third party is treated fairly.

Identify

Third-party details are captured at notification and verified quickly.

Contact

A branded text and a call go out within minutes, ahead of anyone else.

Resolve

Repair, mobility and settlement are arranged and managed by us.

A FAIR OFFER, MADE PROPERLY

Intervention only works if the offer stands up.

A third party will accept only if what they are offered is as good as the alternative. We offer a quality repair through our network, a suitable replacement vehicle where one is needed, and a clear point of contact. Handled well, intervention is better for the third party and less expensive for the paying party.

Notification

Third-party involvement is flagged at first notice of loss.

Verification

The liability position and vehicle details are confirmed.

Offer

Repair and mobility are presented directly to the third party.

Management

The claim runs through our network to completion.

CONTAINING COST WITHOUT CUTTING CORNERS

What good intervention protects.

Hire Duration

A replacement vehicle for as long as the repair genuinely takes.

Repair Cost

Work carried out at network rates through approved repairers.

Claim Life

Faster resolution reduces the cost of holding a claim open.

Customer Outcome

Fair treatment protected by contact limits, opt-out handling and anti-harassment safeguards.

Intervention is where claim costs are genuinely controlled.

Third-party involvement is flagged at the point of capture and drives the contact timeline, so opportunities are acted on rather than discovered too late. Because the intervention clock starts on the same system that took the first call, we are approaching the third party while others are still opening a file.

Lower claim cost

Credit hire and inflated repair charges avoided.

Shorter claim life

Matters settle in weeks rather than months.

Reduced leakage

Fewer claims escaping into the credit hire market.

Better reputation

Third parties treated properly from the first contact.

Reach the third party first and everything changes.