Every repair decision tested before the work begins.

SPEED WITHOUT A SITE VISIT

Remote review takes the waiting out of the decision.

A physical inspection adds days to a claim and rarely tells us more than good images and a structured estimate. Desktop review turns assessment around in hours, keeps vehicles moving through the network, and means the repairer is not standing still waiting for authority.
Before an engineer opens the file, automated triage matches it against the client’s knowledge base and flags the estimate items that need scrutiny. Estimates are pulled through Audatex and checked against the client’s allowed menu items, with any allowable item missing from the estimate treated as a saving, and Zone 99 miscellaneous costs are validated against policy, so engineer time goes on the items that actually move the figure.

Engineering is the difference between a cost and a controlled cost.

Images, estimates, engineering notes and authority history all sit against a single claim file, so every decision can be traced back to the evidence it was based on. Because the engineer works in the same system as the repairer and the claims handler, authority is issued in hours without documents moving between businesses.