CAPTURE DONE PROPERLY

Most claims are shaped in the first hour.

The detail recorded at notification determines how quickly liability can be established, whether the third party can be reached before anyone else gets to them, and what the claim eventually costs. We treat the first call as the most valuable moment in the claim rather than an administrative step.

Answer

Incidents reported at any hour by phone, web or telematics trigger, all landing in one structured record.

Capture

Structured questioning gathers circumstances, images, witnesses and vehicle detail at the point of notification.

Act

Immediate algorithmic triage moves the claim straight into third-party intervention first, then deployment, engineering or total loss, with fraud assessment running in the same step and no handover delay.

FROM NOTIFICATION TO NEXT STEP

One call, every onward route covered.

Because notification, repair and third-party handling sit under one roof, there is no gap between taking the call and acting on it. The driver gets a single point of contact, and the claim starts moving immediately.

Fraud assessment is built into notification rather than sold as a separate service. Every party is checked against known fraud ring databases and behavioural scoring flags claims that warrant investigation. Where a threshold is triggered, the claim is referred to a trained key fraud contact, and the highest-scoring 2% of claims are routed this way as standard. The key fraud contact triages the claim and escalates it to a fraud specialist, either via the client or through an external specialist partner.

Notification

The incident is reported by driver, policyholder or fleet controller.

Assessment

Circumstances, damage, liability and fraud indicators are recorded and reviewed.

Triage

The claim is routed to repair, engineering, intervention or total loss, and mobility is arranged at the same moment: we can triage to either our first-party mobility solution or your mobility solution of choice, all digital, all immediate.

Handover

Onward teams receive a complete file with nothing left to chase.

EVERY INCIDENT IS DIFFERENT

Built for the realities of fleet operations.

Availability

Cover at any hour, including nights, weekends and bank holidays.

Consistency

The same structured capture applied to every incident, every time.

Evidence

Images, scene detail and witness information gathered while still available.

Driver Experience

Calm, clear support for people who have just had a bad day.

Better information in means better outcomes out.

Our own claims platform records every notification against a single claim file, so what is captured on the first call stays available to everyone who touches the claim afterwards. Because the same system runs notification, repair and third-party handling, nothing is re-keyed and nothing is lost at handover.

Faster deployment

Vehicles move towards repair sooner.

Stronger liability position

Evidence captured before recollections fade.

Earlier intervention

Third parties contacted while the opportunity still exists.

Fewer touchpoints

One conversation instead of several.

The first call shapes everything that follows.