A CLAIM RECORD IS RARELY COMPLETE AT NOTIFICATION

The gaps in a claim file cost money later.

Missing images, an unconfirmed location, no third-party detail. Those gaps delay reserving, weaken the liability position and slow recovery, and in fleet claims the person holding the evidence is often not the policyholder. This service goes and gets it.

Identify

Mandatory data and evidence gaps on the claim are found automatically.

Engage

The driver is contacted by text, email or letter and guided through what is needed.

Enrich

What is submitted is validated and written back into the claim record.

BUILT FOR FLEET, NOT FOR POLICYHOLDERS

The person with the evidence is rarely the person on the policy.

The data model is built around driver, vehicle, depot and lease or fleet management context, which is how fleet and broker managed portfolios work. Engagement runs through a link-based web journey with nothing to install, which suits occasional and multi driver users.

Trigger

A claim record arrives from notification or directly from a client system.

Campaign

Required fields, evidence items, channel mix and timing are set for the case.

Capture

Images, video, voice notes and a map pinned location are captured and validated.

Write back

Structured data returns to the claim record with the audit trail retained.

HOW ENGAGEMENT STAYS COMPLIANT

Contact governance is built in, not bolted on.

Frequency

Contact throttles and opt-out handling applied to every campaign.

Evidence Quality

Submitted images validated rather than simply accepted.

No Re-keying

Enriched data written straight back into the existing record.

Escalation

Injury, vulnerability or non-response routed to a human adviser.

Better data early is worth more than better reporting later.

Enrichment writes back into the record created at notification, so the claim is complete before triage finishes rather than after someone chases it. The same campaign engine runs wider fleet and driver communication programmes, so it is not limited to claims.
Enriched data also feeds management information. We analyse each client’s claims data against industry norms and against our own fleet data to surface key insights, claims trends and financial dashboards, so fleet, risk and finance teams can see where cost is building and act on it.

Earlier reserving

Claims costed on complete information.

Stronger liability

Evidence captured while it still exists.

Less manual chasing

Gaps closed automatically rather than by phone.

Better information

Structured data in place of free text.

The evidence you need is usually with the driver.